In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Wex gas card approval NO PG! - YouTube Set the Validation type, then click Next. I became a Wex customer in November 2021. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. In business, time is money. Anyone recommend an attorney? an account in a name who is not associated with our company. CardPaymentOptions.com, Inc. All Rights Reserved. As more data is collected and trends identified, he expects losses to decrease even further. Our card works at a variety of merchants. The Prompts Information section appears. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. Do NOT use this company if you can avoid it. Nicole They are trying to cover up their lies by sending some spam emails as well. Do I need to contact my bank? Charged to my bank account, we do not own a card. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Since thats the lowest rate of the purchasing card categories, thats the goal. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. They will not help you at all, I had no account number as I had no account. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Corporate Office How fleet fuel cards work. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. We may earn revenue if you obtain services from a provider that we recommend. Click here to earn a reward. I really would love to accept the Voyager card here at our business. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Wex Fleet has left a very bad impression. The current policy limits are displayed. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Pumacard - Fuel Cards Australia Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. The benefits of accepting fleet cards The benefits are straightforward. Just give me my money! Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Would like to join in class action suit. WEX Fuel Card | Office of Administration - Missouri To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. How do I enter a fleet card in My Wallet? - Upside Massachusetts Privacy Policy. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. They are nightmare if there is a problem. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. However, you can get an idea of the interchange rates you can expect to pay. (See Look up card.). It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Youll need to contact your credit card processing company. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Wex and Voyager cards can be used at any participating gas station. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. WEX adds Visa to virtual payments offering - Emerald Coast Merchant While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The benefits are straightforward. To better understand why we adjust BBB ratings, please see our Rating Criteria. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Fill out this form! Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. After getting a charge of over $681 on a $3000 bill we called. This does not compare favorably to our list of best credit card processors. On the Card Details screen, set up the info needed for this card, including policy number and card status. You bet. They claim they need a receipt. It is a shame, I was a client for about 20 years. Select the date you want the payment to be made. Click Authorize Payment and confirm the payment info. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. The money code information displays at the top of the screen. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Choose the desired product in the Add Limit window, and click Next. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Note: We have adjusted this companys BBB rating according to our own standards. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Referral Partners I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 finance charge has been 150% APR. No way to set up an auto pay. The most common fleet cards are by Wright Express (Wex) and Voyager. Enroll to Use State Fleet Card for Fuel Purchases - California For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. reply and I will get the message. A fleet fuel card is a card used to purchase fuel from a gas station. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Most often, people choose Report Only, so the drivers name only appears on reports. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Where does it work? Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. WEX is complete rip-off. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. How to Use a Wex Fuel Card: A step-by-step guide document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Referral Partner Permissions. In the beginning, the gas card seemed to be beneficial for my business. We're happy to help. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. As a result, standard interchange rates that are the standard of such networks are not applicable. We are former TCheck Customer, used it mostly for paying lumper fees. They are a credit card company never has an HSA ever asked me for receipts before ever. They were completely unreasonable to deal with. This even applies to co-branded cards. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. We are going through the same situation. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. They have a long history of giving back, engaging with local. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Merchant Cash Advance WEX fleet cards are used by more than 11 million vehicles worldwide. Been paying late fees for 8 months and just noticed. Where does it work? We were then told that the 6.99% was the periodic rate rather than the APR. My monthly statements went from $155 to $914! Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Attempts to reach a representative for clarity were again unsuccessful. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. All this has to be illegal. However, they will continue to take my monthly contribution out of my paycheck. Worst company in my 50 years of being in business ! Track fuel expenses automatically. At WEX they act as stewards of their communities. Taking Fleet Cards - How to Accept Voyager, Wex, and More Accepting Fleet Cards - How to Accept Wex, Voyager, and More I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Then Class action suit! Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Any card assigned to this policy will be impacted by the change. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. The purpose of the card is to be able to pay for medicines and Drs office visits. CANNOT STRESS THIS ENOUGH!! I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. I have been trying to get my claim processed for a month now. In Report Value, enter the drivers name. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. crazy third time its going on. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. If you would like to interview Phillip for your story or podcast, please reach out here. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Where does it work? Instead, youll be charged a percentage and may be assessed additional costs by your processor. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). What payment methods are accepted? - Upside In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Phillip created this website and has written over 1,000 articles regarding all things payments. Ask us your questions here. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? WEX Inc. - Jiffy Lube to Accept Wright Express Cards Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! For example, a gallon-per-transaction limit for a type of fuel. WexLocationCode.setTransientValue("wex02"); I have never gotten a paper receipt ever in the last 10 years. Their final email to me was, yes it sucks but sorry. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. We also accept certain types of digital payment methods. There are per card, per month fees, as well a paper billing fees (applied as a default). Here Are The Processors Who Don't Hide Fees. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Which I upload. As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, Women play an important role at WEX. They can limit the type of fuel purchased, i.e., only diesel. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. See Which Processors Offer No Monthly Fees And No Contracts. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. This information is captured at the time of the sale. Enter a brief description of the new policy, then click Create. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Transaction fee:non-Puma stations incur a 0.50c transaction fee. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Looking that way. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Most horrible experience with fuel cards. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. The credit info for the selected contract appears below. Look up and select the card you want to change. In the Policy Number menu, choose the policy that will receive the prompts. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. and wont correct it. There is some complexity to how fleet cards work. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Hard to get a hold of. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. I just got my second invoice from WEX. Some processors have no monthly, no annual fees, no contract, and cheap rates. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth.