This number worked fantastically, and I got all I needed accomplished! What Qualifying Event Would Trigger 18 Months COBRA Continuation? Poor customer service is the biggest pet peeve to DoNotPay. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec With only these four steps, your refund request is faxed. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. We just sent you a welcome email. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. on 2/28 at 3:05PM Great help!!! Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Louisiana Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Wish they would help. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Georgia Harris Teeter. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Let us teach you the major money lessons you NEED to know. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The April 25th show was canceled due to COVID-19. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Maryland: SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. I been buying and selling for 12 years with them. If I did I woulda dropped my price or took my friend to the game. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Customerscomplained to the media andfiled lawsuits. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Click here to explore your options! but I havent been able to get in contact with anyone from StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Stubhub said they have the seats were listed until a hour past kickoff. Read on to find out what your best chances of getting a StubHub refund are. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Customers can keep their credits if they like. You will enter your community username and new password and done! Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. The credits are valid through the end of 2022. Perhaps Its Time to Switch to Something Other Than StubHub. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Listings for companies similar to StubHub: Customer service is awful. Clear your Internet browsers cookies and cache. Reply anytime to let us know how we can improve. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). on 2/28 at 12:51PM Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. The clause is designed to protect both buyers and sellers. You have lost a customer for life! It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Keep in mind that you may not be refunded in money. The company prides itself on being a Fan-to-Fan service. NewsletterDollar ScholarStill learning the basics of personal finance? South Carolina, Great so in the future dont use stub hub because you cant get your money back. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). The company has a policy that protects buyers and demands ticket sellers to return money in some instances. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. This material may not be published, broadcast, rewritten, or redistributed. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. So the funds are available but you only adhere to the state-by-state laws? All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. StubHub also has live chat operating 24/7. Horrible customer service. . Congratulations on your sale. Had a concert canceled because of COVID-19? It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. All you need to do is follow these short steps below: Voil! but I havent been able to get in contact with anyone from StubHub. After the switch, you will enter the email address you use to access the community in order to reset your password. I was a no show due to a soft water flooding of o You will enter your community username and new password and done! The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! You can reach the corporate office at 415-222-8400. Find help with your questions from other fans through our own peer-to-peer community! I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. How to reach a live person: Speak "customer service" at first prompt. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Personal Loans can provide financial relief during an emergency. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. The clause is designed to protect both buyers and sellers. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Click that link and you're good to go. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Still learning the basics of personal finance? I think I'm golden and I made my sale. Sign in, or if youre new to StubHub, sign up for free. All Rights Reserved. Depending on where you live and how you got the tickets, you may be due a cash refund. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Customer service all the way to your seat, 2000-2022 StubHub. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. How do we request the refund? I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. This happens when tickets are reprinted, but they are usually still valid. They may sell them for more or less than face value. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. It is possible to request a refund on a purchased StubHub ticket manually. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Viagogo, a tickets marketplace, bought StubHub in February 2020. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Check out the table below to see the best alternatives to StubHub. I had a fraudulent charge on my credit card account from Match.com. Lots 81-82 Street C Contact us United States and Canada. Ticketmaster for Ever. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. See if youre using the right email and password. Bradley R. Hightower. Otherwise you will receive a voucher for 120% of your purchase price. StubHub is also required to process any refund requests it receives going forward for the events at issue. The corporate office phone number is 415-222-8400. Contact us United States and Canada. Since its inception 22 years ago, StubHub has grown to 800 employees. After the switch, you will enter the email address you use to access the community in order to reset your password. AND TOLD ME THAT "Recine. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Apply your StubHub balance during checkout on your next purchase. Postponed events may not be eligible for refunds. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. "The return of live events, the input of customers, partners, and regulators, and the . On March 7th, StubHub emailed Marrali a copt of its refund policy. Lets dive into it right away. 2023 www.cincinnati.com. Enter your gift card number in the Add a Fancode & gift code section. Sellers . You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. The cash refund will be issued by May 31, 2021 and will. This number works. We are changing the way you register and sign-in to the StubHub Community. You can also try refreshing your Listings page. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. to check out everything we offer. I was refused to talk with a supervisor , I had 4 tickets listed. To reach customer support call 1-866-788-2482 Find contact information here. We cant contact them and ask them to lower their prices. Enjoy! Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Email: This information has not been added. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Click or tap See actions and select Make changes. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. "If you have tickets to a show that is postponed, you will be able to select your refund . I waited 2 days and tried the access code again..still nothing. I saved to buy expensive tickets as a gift for my wife and now we cant go. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Copyright 2007 - 2023, ContactHelp.com. DoNotPay records the details of your purchase to boost your chances of winning the refund. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Ticketmaster will be the only place selling VIP Tickets though. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Dorado, PR 00646, Metro Office Park The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Combined with viagogo, we now span 90+ countries around the world. How can I email stubhub to refund tickets for a cencelled event. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. These are often free tickets the seller can relist. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . and take advantage of this neat service whenever you need it. If your payment is pending, well cancel the payment. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Registered users: Log in to your StubHub account. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Explain your scenario, and provide any applicable evidence. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. To reach Customer Support call 1-866-788-2482. . Sometimes email clients send our first email to a spam or promotions folder. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Purchased 2 NFL tickets on StubHub. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Find the sale. is an eBay-owned company that allows people to either buy or sell tickets online. where can I go to use activate the voucher so I dont lose that as well. Who do I contact? Did you find it helpful? Go ahead and file a chargeback on your credit card. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. If you feel like StubHub cheated you, you could take action against them. Hawaii What do you mean Dming the moderators? Absolutely, you can list these tickets for sale on our site ! What a horrible service! To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? To reach Customer Support call 1-866-788-2482. Please take the tickets directly to the box office for a refund. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic.