Thanks. Have appealed but not holding out much hope. no barriers, no man at the tollbooths and I cant remember any sign over there Hugh. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. Used the crossing on Saturday, and could not pay within the usual time limit of midnight on the day after because i was travelling. Pretty disapointed that i had opened an account and monies were taken without my permission. I am in the same boat. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. Trawled for ages thru the website but could find no info about the Tags. Is there a time limit within which the Dart Charge penalty notice has to be issued? I would pay now and there is a chance youll be okay. what happened to the 2.50? thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. Disabled badge holders are exempt from the Dartford Crossing charge. I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. We assumed that as we had by this point paid 2.50, we had complied. Looks like I will have to phone them. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. 
Night's Black Agents - Solo Ops [2019].pdf - VSIP.INFO There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. I remembered to pay at 2 minutes past midnight Aaagh! I am now being billed for 6 for the 2 crossings and have appealed. Payment can be made online, by phone, post or at retail outlets. This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! I wonder how foreign non-english reading drivers cope? Local residents put up with enough and should not be put out further by the crossing. Did you get anywhere with this as i am in the exact same situation. We will be contacting more the Agency and looking for assurances that signage will improve. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. The purpose of the penalty scheme is to encourage compliance with the payment system. So many people like you just didnt know about the new system and why should you. This is initially a 70 fine, reduced to 35 if paid within 14 days. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. How to Appeal Against a Penalty Charge Notice PCN Fine in UK - THE UK RULES Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. The crossing fee will be added to the Penalty Charge Notice. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. Poor signage , if any , I certainly didnt notice any, and poor information about changes. Outright thievery! He just said you have not paid so you will be fined. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. I then was given a courtesy car. Dartford will then send me PCN. Why is there no information at service areas near the Dartford Crossing? I have the same issue. Get in touch with the authority and file an appeal but dont ignore the charge. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? Iam from abroad. TO DISCUSS YOUR CASE The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. I will then find out why the option is missing. Please find enclosed evidence to this effect, in the form of [give details and why it backs up your case]. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. lick on the underlined words Making a Representation It is owned by a French company so everyone beware or simply drive round the other-side of the M25 where possible. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. I simply cannot believe this is allowed to continue, its a scandal. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. I live 90% of the time in Germany. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Paid on my return (Monday), The payment was accepted by Dart Charge. If so, you should be fine for both trips. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. No prices, no method of payment, no official guidance. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Just another trick to try and get your money. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I confirm that I have not. Simply paying when you get back should be okay for a first offence. This is then used to pay for crossings, but occasional users will have dead money left in the account. dart charge penalty notice not received - simssuccessgroup.com I managed to speak to someone on the phone this morning and surprise! Find the bit that says All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. If I had of course Id have paid. 10. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. My query is about the 14-day grace period for the first offence. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. It's difficult as you've got nothing to back up what your saying I.e. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. She was eventually releasedafter a 175,000 ransom . 2. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. I then went to independent tribunal where I won. Paid Dart charge late and first notice of a fine is 105! Help They never said if you use dartford crossing, remember to register this vehicle! Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. Do you need more time to complete what you were doing? Thats when MoneyNerd was born. Worth a look. As per their letter the fine is cancelled. Simply use the store locator below to find the outlet thats closest to you. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. Yes. Thanks for commenting. Can someone tell me if I can appeal? Beat late payment of the Dartford Crossing charge - Latest Travel News I have now received 2 x pcn for these crossings !!!! Vehicle hire company said we dont know where you work, or what roads you use. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, Bristol Airport Drop-off & Pick Up Charges, Stansted Airport Drop-off & Pick up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. to pay the Charge, thinking to pay at some toolbooth, Will I get charged? I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! Plus, it provides information on the time and date of the crossing. Could it be that rather than just send the warning letter asking for 2.50 they also send the penalty notice hoping Ill pay the by mistake? Do let us know what the outcome of your representation. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. However, the new system has issued more Dart penalty charges than before. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. We're all paying the penalty for the new Dart Charge system I think you have answered your own question there. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Has the charge notice included the offer to pay 2.50 within 14 days? They must be making a fortune from forgetful people like myself or the elderly. Please let us know. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. My advice? Paid them 7.50 in total and asked for a receipt which they emailed. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! https://www.gov.uk/make-a-freedom-of-information-request. Sorry you fell victim to this charge. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! How do I submit a Dart Charge appeal? I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. Just keep following through pages. but it really was not my fault that I received the notification so in late. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. It is a huge amount that youre being asked to pay for a system that is flawed. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. Hertz should have used the 14-day grace period to pay the 2.50 charge. Hi Pete, Your email address will not be published. The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. The Dartford Crossing charge scam which is so easy to fall for In the past a similar approach to doing business has resulted in heavy fines for some companies. Cheers EOS5D OK I received my CCA information back from M&S yesterday. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? You can find out more by contacting MoneyHelper. I just got a fine for 105 for an offence 2 months a go. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths !
Night's Black Agents - Solo Ops [2019].pdf - VSIP.INFO There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. I remembered to pay at 2 minutes past midnight Aaagh! I am now being billed for 6 for the 2 crossings and have appealed. Payment can be made online, by phone, post or at retail outlets. This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! I wonder how foreign non-english reading drivers cope? Local residents put up with enough and should not be put out further by the crossing. Did you get anywhere with this as i am in the exact same situation. We will be contacting more the Agency and looking for assurances that signage will improve. By removing the direct pay isnt it a way of making more money by charging driver peneltey charges because they know people will forget specially if you are a visitor . Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. The purpose of the penalty scheme is to encourage compliance with the payment system. So many people like you just didnt know about the new system and why should you. This is initially a 70 fine, reduced to 35 if paid within 14 days. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? I am extremely upset as I thought it was all sorted back in January, I cannot understand how they can fine me this amount 12 months after my crossing. How to Appeal Against a Penalty Charge Notice PCN Fine in UK - THE UK RULES Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. I followed instructions to access http://www.gov.uk/dart-charge to pay the penalty but it does not seem possible to do this. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. The crossing fee will be added to the Penalty Charge Notice. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. Poor signage , if any , I certainly didnt notice any, and poor information about changes. Outright thievery! He just said you have not paid so you will be fined. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. I then was given a courtesy car. Dartford will then send me PCN. Why is there no information at service areas near the Dartford Crossing? I have the same issue. Get in touch with the authority and file an appeal but dont ignore the charge. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? Iam from abroad. TO DISCUSS YOUR CASE The signs were very unclear they say Dart Charge: find us online, pay by midnight tomorrow. Theres no info saying *who* actually has to pay these charges, nor indeed how much they are. I will then find out why the option is missing. Please find enclosed evidence to this effect, in the form of [give details and why it backs up your case]. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. lick on the underlined words Making a Representation It is owned by a French company so everyone beware or simply drive round the other-side of the M25 where possible. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. I simply cannot believe this is allowed to continue, its a scandal. Hi Catherine, As this is your first trip you will be a first offender so youll be covered by the 14-day grace period. I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. I live 90% of the time in Germany. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Paid on my return (Monday), The payment was accepted by Dart Charge. If so, you should be fine for both trips. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. No prices, no method of payment, no official guidance. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. Just another trick to try and get your money. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I confirm that I have not. Simply paying when you get back should be okay for a first offence. This is then used to pay for crossings, but occasional users will have dead money left in the account. dart charge penalty notice not received - simssuccessgroup.com I managed to speak to someone on the phone this morning and surprise! Find the bit that says All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. If I had of course Id have paid. 10. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. My query is about the 14-day grace period for the first offence. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. I went to Dover and back in one daylong voluntary work day away on sat of first bank holiday. It's difficult as you've got nothing to back up what your saying I.e. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. She was eventually releasedafter a 175,000 ransom . 2. Receiving a Dart Charge PCN A Dart Charge is issued every time you use the Dartford Crossing. However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. I then went to independent tribunal where I won. Paid Dart charge late and first notice of a fine is 105! Help They never said if you use dartford crossing, remember to register this vehicle! Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. Do you need more time to complete what you were doing? Thats when MoneyNerd was born. Worth a look. As per their letter the fine is cancelled. Simply use the store locator below to find the outlet thats closest to you. I challenged them and he spoke to his supervisor who said yes I could pay the 2.50 Wtf They are a business and they are making huge amounts of money because we the drivers make the odd, honest mistake. BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. Yes. Thanks for commenting. Can someone tell me if I can appeal? Beat late payment of the Dartford Crossing charge - Latest Travel News I have now received 2 x pcn for these crossings !!!! Vehicle hire company said we dont know where you work, or what roads you use. just to make it fair i think best thing to do is send the people letter to pay 2.50 and then if they dont pay within 14days they can be charge 35 . East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, Bristol Airport Drop-off & Pick Up Charges, Stansted Airport Drop-off & Pick up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. to pay the Charge, thinking to pay at some toolbooth, Will I get charged? I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! Plus, it provides information on the time and date of the crossing. Could it be that rather than just send the warning letter asking for 2.50 they also send the penalty notice hoping Ill pay the by mistake? Do let us know what the outcome of your representation. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. However, the new system has issued more Dart penalty charges than before. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. We're all paying the penalty for the new Dart Charge system I think you have answered your own question there. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Has the charge notice included the offer to pay 2.50 within 14 days? They must be making a fortune from forgetful people like myself or the elderly. Please let us know. I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. Over the phone: Those without internet access will be pleased that you can pay for the charge by phone. My advice? Paid them 7.50 in total and asked for a receipt which they emailed. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! https://www.gov.uk/make-a-freedom-of-information-request. Sorry you fell victim to this charge. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! How do I submit a Dart Charge appeal? I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. Just keep following through pages. but it really was not my fault that I received the notification so in late. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. It is a huge amount that youre being asked to pay for a system that is flawed. However he said, its tough, you have no choice but to go through the tunnel and back over the bridge to get home and you will be charged!. Hertz should have used the 14-day grace period to pay the 2.50 charge. Hi Pete, Your email address will not be published. The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. The Dartford Crossing charge scam which is so easy to fall for In the past a similar approach to doing business has resulted in heavy fines for some companies. Cheers EOS5D OK I received my CCA information back from M&S yesterday. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? You can find out more by contacting MoneyHelper. I just got a fine for 105 for an offence 2 months a go. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. I was expecting a lighter treatment, as per the words of a Dart Charge spokesperson, quote: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths !