Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. But they said flat out "we don't mix up packages" and reiterated. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . What's the tracking number? Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Check all items upon receipt. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Listen to this weeks podcast to hear sourcing methods from a seller! Only first-class mail can be certified. package or mail missing? Some of this advice may be second nature to you, or may not apply to all sales. Otherwise, you can also restart the laptop just by pressing the power button. 04:02 PM. The buyer has since responded and accepted that it was delivered somewherebut not to him. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Theyll tell you to file a report with the police and then wash their hands of the matter. To cancel your order: Go to My Purchases. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Its unfair they side with the buyers all the time. It also looks like the original label is a printed label, cut out and then taped on. 11. So it sucked having a negative mark on my account but it was the only thing I could do. In this scam, the buyer then accuses you of sending a damaged item. Update 2: So my next step was to file claim with UPS. It expressly says this in the PayPal Seller Protection terms. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Its the reason Im looking into EBay Protection Program right now. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. 09-10-2020 If you play nice, they will just tell you that it's too bad and part of business. If he ghosts you, you scared off a scammer. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I have sent the item you ordered to the address on file with ebay. When a buyer wants to return an item and be issued a refund, here is what you do first. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . This has happened a couple of times to us over the years, all part of selling on line Im afaid . I did all of this. The thing to remember is that these slip up were t. Ebay says I have to "take action" by Sept. 11th. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Example: You bought a table, and it showed up with only three legs. The scammer will ask for the victims gift card number to use as payment. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. For approved returns, Mercari provides a free shipping label to the Buyer. There are two occasions in the tracking updates that says it was rerouted due to processing error. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. WARRANTY AND INFORMATION. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Am I going to be screwed out of $55? I asked for a picture from the buyer and it was some plastic item. Ebay claimed that the item was in "different condition". be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. This was shipped by Global Shipping Program. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. They offer some sort of limited-time discount in order to create a sense of urgency. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. People are getting desperate, violent and all kinds of other things lately. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Yes it would add cost. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Same thing just happened to me and I was able to keep the earning. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I swear. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I've taken back an item I never sold lol. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Disputes about the quality of the item are not billing errors. What can I do in this situation to avoid loosing $900 and the item as well? 09-10-2020 I told them to send it back to me and I'll give them a refund. I sent a seller an offer on an item and she accepted. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. I think the label on top is Canada Post's label they put on once it enters their country. I have had a few people say they didnt receive their orders when I know I sent out to all of them. That is not the package i sent your cosmetics in. And while I'll be cordial, it doesn't bode well. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. You take pics of box, item and serial number? I asked my boyfriend to print off the labels and post them while he was at work. Message 1of 30 They have always just put new shipping labels over the original label on the unopened package. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). 26-05-2020 We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Help for buyers and sellers. Anytime I can create with the Stardream line, I jump at the . For things like graphics cards your best bet is to sell locally, all cash. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Do I have to go ahead and refund no matter the circumstance? I have been talking to someone with same story Im trying to buy a car. How do you prove you sent A? Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. No they dont. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. This topic was automatically closed 180 days after the last reply. How do they sell my exclusive manufactured trademarked product for lees than I do?? Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Then maybe they won't send it back and you won't have to refund. Has she possibly got you mixed up with a different seller ? To get a refund from USPS, your eBay buyer can: Submit an e-form. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. There's no possible way I sent the wrong item so he's trying to scam me. It's tough dealing with customer service when they're all Filipinos who don't understand or care. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I once again immediately had them call me to dispute this. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. The buyer will pay with a fraudulent check. So unfair. They can claim the item was not received, claim a refund and make off with the expensive item. Welcome to the Selling board! I sell on Ebay myself. Two moths ago, a parcel comes back. Plus get a receipt from USPS. Other platforms I never had a problem with over 6 years. There is no way to dispute a transaction once its finalized in this way. But at least it was worth somewhat close to what the item I sent them was worth. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. This is why I take photos of the item with the eBay paperwork. Hey Im kind of new to mercari and Im really nervous. They sell fake goods and don't pay taxes. 26-05-2020 My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. The item's condition was misrepresented. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. what is beyond infinity most expensive car ticket. I had a customer contacted me that the item was damaged in transit. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on 06:44 AM The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. 26-05-2020 I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. So buyer filed a claim for a return with eBay citing wrong item sent. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. It should not have. Or is it possible it was mixed up with a different package? Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I don't know what it actually takes for them to get banned. on All items are made out of High Quality fabric. I have 100% seller feedback. Supervisor told me to hold up on Police report and wait for UPS to step in. Parcel comes back, buyer is less than helpful, I refund, get a neg. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. but it is really suspect that they created their eBay account the day they ordered my item. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. The online auction site launched in 1995, and scammers have used it ever since. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Usually it will say the name on the package signs for it even if the signature is someone else. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Keep choosing to the end, then scroll down and your contact options will be at the bottom. 01:24 PM. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I lost my appeal. Add any photos you have of the wrong package. QUOTE eBay is very aware that scams occur on the website. Then find one of the facebook groups for sharing scammy ebay users and share his username. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Dollars. Our app will file a claim in your stead, saving you time and a potential headache. 01:37 PM, on Is eBay likely to refund the buyer? I agree. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. A buyer happily purchases your item. It is better to talk with them first before doing this. I was hoping it was a post offcie mix up. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. 04:18 PM Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. If they did, I don't know how they'd be able to verify. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. The item could have gotten mixed up during a customs check? All sales are final after the buyer rates the seller or 3 days after delivery. She may have forgotten she purchased this one as well but from you. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. They never sent it back. The buyer pays quickly, and you send the item without concern. 26-05-2020 It seems I have no time to inquire. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I just wanted someone else to take a look at the photos and tell me what they thought. Its ok but I like the darker one you had in your listing. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. This scam is a new twist on the offer of overpayment. It is a site to get quality at the best price and sometimes I make 50 cents. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I have no idea how to get on the phone with a live human being? If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. If the shipped item was sold for under $750, delivery notification is adequate proof. Yup pretty much. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. But I would think it is more likely a customs thing. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. I've only had to use these pics a few times but they save a lot of hassle. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Well tonight I received the above email. They also have to protect their buyers from fraudulent sellers. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I sold 4 of the same items. Ebay going to shit with scammers abusing the money back guarantee. There is undisclosed damage to the item. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Is there any point in doing that? This is a type of blackmail. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. It sucks. In order for it to work, sellers must provide proof of item delivery. Somewhat new, never had this happen before. I sold 4 of the same items. I guess it depends on whether the item they are sending back is worth paying the shipping on. But so far no response from buyer. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Then gets mixed up on which item was wrong. Remember that if an offer looks too good to be true, it probably is. eBay is very aware that scams occur on the website. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Heres how. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package.